2007, Graduated from Osmania University in the stream of Commerce
2005, Certified Six Sigma Black Belt V & A trainer from Genpact, India
2002, Intermediate from state board of secondary education, India
2002-2004 Theology for 2 years from the Church of Jesus Christ of Latter-day Saints
Currently working as Free lance trainer
November 2014 till 2022 Dec - Qatar Airways , Dubai – Grooming and Voice Trainer
Grooming Air hostess and Ground handling staff from 71 different nationalities, customer service ethics and behavioral training including Passive-aggressive,Assertive behavior.
Hair, Skin, dress code uniform,,checklist code training
September 2014 -NIIT, India - Senior Soft Skill Trainer for ADP & Cognizant New hire training which includes road map of training at probation & introduction to Kra's of new hire, company policy.
February 2013 to June 2014 - Frankfinn Institute of Air Hostess Training, India, - Freelance Trainer on Personality Development that includes motivational, stress management, career building, soft skills.
July 2012 to December 2013 - HCL Info Systems, India – Academic Trainer
Responsibilities at Genpact
Maintaining the monthly training tracker for 7 processes
Sustain Knowledge for stable processes through Process Knowledge Test and Training Need Analysis (TNA)
SOP Audit on a quarterly basis
Maintaining the Compliance Tracker
Training nominations based on TNA / Training Roadmap for Every Employee (TREE) for behavior and skill based trainings
Conduct in house Trainings based on TNA
Conduct New Hire Orientation Training
Develop Content based on TNA
Front Line Manager (FLM) Certification - TNA and Roadmap for new FLM
Responsible for Knowledge Transfer during transitions
Supported 2 remote transitions
Ensure Cross Training is adhered every month
Support the hiring team to hire voice resources
Partnered with the Education@Work Team and achieved the highest turnout of 62% enrolments across the Centre of Excellence, Personality development overview Cooperate standards
